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FAQs

1. Installation / Licensing / Registration

Where is the PAVLOU SalesTaxPRO® software installed? How do I download and install this program from your website?

After purchasing the program, follow the step by step instructions to successfully download the program. When the download is complete, follow the on screen instructions for complete installation.

Do I need to restart the computer when prompted to?

Yes, when installing, uninstalling, or reinstalling the program it is necessary to restart the computer when prompted to by Windows.

Where is the PAVLOU SalesTaxPRO® software installed?

The default installation folder is:

C:/Program Files (x86)/PTPOneclick/SalesTaxPRO

During the installation you will have the opportunity to change the default folder. The folder you enter will become the root folder.

Where is the PAVLOU SalesTaxPRO® root folder?

During the installation you will be asked where to install the program. If you accept the default folder, it will be in:

C:/Program Files (x86)/PTPOneclick/SalesTaxPRO

If you change the installation folder, that will be the root folder.

What if I have problems installing the program?

Should you encounter any problems give us a call.

2. General Operation

What do I need to file and pay my taxes?

The PAVLOU SalesTaxPRO® software includes all the features necessary to file and pay your taxes. You can print signature ready approved returns for filing. An Electronic Filing Fee is required for filing returns electronically.

Can PAVLOU SalesTaxPRO® run on a network?

Each computer needs a license to run the software.

Do I need any other software to run PAVLOU SalesTaxPRO®?

No, you do not.

Do I need to update my Internet Explorer to run your software?

No. For optimal results and performance Windows 7 is recommended.

Can PAVLOU SalesTaxPRO® run on the internet?

No, the program is a desktop application, which uses the internet to electronically file and pay the State and Local sales & use taxes.

How many years can I store data?

You can store data for the number of years covered by your licensing agreement purchased from us.

I just started the software, what should I do now?

The FIRST thing you should do is to register the software. Please follow the easy steps in the registration screen to complete the registration process. In the next step, you should create a preparer; then, create the companies and their locations of operations. Although they sound a lot to do, these steps are very short and simple. They can be completed within a few minutes. The Prepare and Company setup functions are located on the left task panel. Once you finish, click the “Finish” button and you will be ready to prepare tax returns.

I'm a new preparer, how do I login?

The first time the program starts the only login in the system is for the administrator. The user name is Administrator and the password is Administrator. Both are case sensitive. You must login using these credentials and create other preparers (users) as necessary.

How do I create a Company or Location?

Click on the Add Company or Location link on the left task panel window to create a client/company.

How do I modify a Company or Location?

Click on the Edit Company or Location link on the left task panel window to modify a company and /or its locations of operation(s).

How do I create and/or modify locations for a company?

Click on the  Edit Company or Location link on the left task panel window to create and/or modify a location. After entering the location data, remember to click on “Save” to save the location.

How do I prepare a tax return?

Click on the Prepare Return(s) link found on the left task panel or double-click on the company name. Follow the easy and convenient data entry screens of the Tax Wizard to enter the financial Receipts data for each location of operation.  From your financial entries, the Tax Wizard will automatically calculate your deductible items and exemptions.  When prompted in the Deductions Screens of the Tax Wizard,  you may enter additional allowable deductions that were not calculated by the system, due to your company’s unique tax situation.  In the Credits category, you may enter the Credits and any prepayments of taxes, so that you receive full credit for all allowable payments of tax. Finally, at the Tax Wizard: Finish Screen, you may select to View/Print Tax Returns, E-File Tax returns or Close Tax Wizard.  By clicking at the “Finish” button, the system will perform your selected function.

How do I view and/or print a tax return?

After completing the Tax Wizard, click on View/Print Return(s) found on the left task panel. Also, you may select from the Client List by clicking on “Show All Returns” to display the tax returns for all periods prepared. Select the particular period that you desire to view and click on “View & Print Returns” to view all tax returns prepared for that particular period. The print menu will allow you to print those returns.

Do I have to make additional data entries to prepare the local tax returns?

No. All PAVLOU SalesTaxPRO® products use the same financial data entries that you entered for the State returns and automatically populate and prepare the local tax returns.

How do I backup my data?

To back up the data, you would have to login using Administrator credential and select File->Backup from the menu.  Save As dialog will show up and allow you to enter the name of the backup.  The default backup name is PTPBackup followed by month, day, year of the system date.

What if I do not file my return by the due date or I pay late?

You will owe a late filing penalty if you do not file a processable return by the due date. Also, you will owe a late payment penalty if you do not pay the amount you owe by the original due date of the return. In addition, you will owe a bad check penalty if your remittance is not honored by your financial institution. Furthermore, you will have to pay for the cost of collection fee if you do not pay the amount you owe within 30 days of the date printed on the notice of assessment.

3. Viewing & Printing Returns

Can you e-mail/fax a form to a client directly from the software?

Yes, you can create and save the returns generated by the software to .pdfs. Then, you can fax or email them to your desired destination.

Can you print to (electronic) file cabinet?

Depending on your computer configuration you may be able to print to an electronic file cabinet.

Can I view or print multiple clients/companies?

No. You can only view/print the returns of one client at a time. You may view one return at a time or print one or more returns at the same time.

Can you print on both sides?

You need to change the default printing preferences of your printer from the control panel to print on both sides.

Can you print on a color printer?

Color printing is not supported currently. Some color printers may work fine, but in some cases the default print settings are altered resulting in color printing issues.

Can I move and sort the columns in the Client List?

Yes. You can drag any column you wish to any position you like.

4. Electronic Filling

Why should I file my return electronically?

It’s fast, easy, secure, convenient, accurate, and hassle free. In most situations, the Illinois Department of Revenue (IDOR) requires taxpayers to file and pay their taxes electronically. You will need to check with IDOR to determine how this mandate governs your particular situation.

Do I need to register with IDOR to file returns electronically?

Yes. Any business wishing to enroll in the Illinois Department of Revenue’s (IDOR) business electronic filing and payment programs must complete Form IL-8633-B Business Electronic Filing Enrollment. Our PAVLOU SalesTaxPRO automatically prepares this enrollment form for you during the Company Setup stage, as you enter your company’s information. All you have to do is enter your Signature Code on Line 14, print , sign and mail it to the:

ELECTRONIC FILING SECTION
ILLINOIS DEPARTMENT OF REVENUE
PO BOX 19479
SPRINGFIELD IL 62794-9479

What’s a Signature Code?

A signature code is the code that represents your signature. It could be a combination of any alpha-numeric 6 digits. Examples  could be A29J43, 12345B, ASAP22, 133LKJ, 824355, FDERWS, or any desired combination.

What if I want to make revisions to Form IL-8633-B on a later date?

If you need to change information provided in a previous enrollment, you must complete a Revised form IL-8633-B.

What if I have questions about the form for electronic filing enrollment?

If you have questions, you can call the Springfield Office at:
(217) 785-5739
(866) 440-8680

or write to:

CENTRAL REGISTRATION DIVISION
ILLINOIS DEPARTMENT OF REVENUE
P.O. BOX 19030
SPRINGFIELD, IL 62794

or contact the Central Registration Division by e-mailing them at:
centreg@revenue.state.il.us

or calling them  at
(217) 785-3707

Where should I file the enrollment form?

Form IL-8633-B must be mailed to:

ELECTRONIC FILING SECTION
ILLINOIS DEPARTMENT OF REVENUE
P.O. BOX 19479
SPRINGFIELD, IL 62794-9479

Can I submit my electronic enrollment form via the internet?

No. The Illinois Department of Revenue does not yet have the internet capability to process this type of registration.

How do I get a PIN number for Sales Tax Electronic Filing?

It’s possible the Illinois Department of Revenue has already sent out communications (Letter-225) letting you know a PIN has been assigned to you. The PIN is a four digit number and along with your IBT number will serve as your signature for electronic filing purposes.

What if I lose my PIN?

If you lose your PIN you must contact IDOR. The telephone numbers are:

1-800-732-8866  – FREE

or

1-217-782-3336 – FREE

How often must I file my tax return?

The Illinois Department of Revenue (IDOR) determines how often you must file a return based on your initial registration and annual liability. Filing requirements based on your average monthly liability are determined as follows:

If your average monthly liability is:

  • greater than $200, the department may notify you that your fi ling frequency has been changed to a monthly requirement.
  • between $50 and $200, the department may notify you that your fi ling frequency has been changed to a quarterly requirement.
  • less than $50, the department may notify you that your fi ling frequency has been changed to an annual requirement.
Do I have to file and pay my taxes electronically?

For new taxpayers, the Illinois Department of Revenue (IDOR) determines the method of filing and payment of taxes, based on your initial registration and projected annual liability.  For existing taxpayers, the Illinois Department of Revenue (IDOR) has already notified you of its determination regarding the method of filing and payment of taxes, based on your previous’ years of your annual liability.

What if I don't qualify for electronic filing?

If you do not qualify you must file a paper form ST-1, Sales and Use Tax Return.

How do I sign up with IDOR to make electronic payments of my tax?

FIRST, You must enroll in the Illinois Department of Revenue’s (IDOR) business electronic filing and payment programs by completing and filing Form IL-8633-B Business Electronic Filing Enrollment.

SECOND, you need to decide how the taxes will be paid to IDOR. If you wish to pay your taxes electronically, you are basically given two ways how to do it.

  1. You can pay using ACH Credit Option: Under this method, you must preregister with IDOR by filing Form EFT-1, Authorization Agreement for Electronic Funds Transfer. On this form you may designate the source of your payment to IDOR. And/or
  2. You can pay using ACH Debit Option: Under this method, you are not required to register with IDOR. Using our software, you can enter your banking information, such as the bank’s routing number, account type, account number, and the date you wish the tax payment to be made, also known as the “Settlement Date”.
How do I correct an error if I file my return electronically?

You can resend another transmission with the corrected data within 24 hours from the time the original transmission went out. If you are beyond the 24-hour requirement, you cannot amend your return through electronic filing. You must file a paper Form ST-1-X, Amended Sales and Use Tax Return, to correct any errors you discover subsequent to the filing.

What options are available to make my payments electronically?

You have two options for making your payments electronically. First, the ACH Credit Option requires a pre-notification transaction to be processed at least 10 business days before the first remittance payment. Second, the ACH Debit option does not require preregistration with IDOR. See Form EFT-1 for more information and specifics.

How do I know if the return I file electronically was filed successfully?

When the Illinois Gateway receives a file (return) successfully, it returns a formatted acknowledgment of the successful transmission and this may serve as your officially timed & stamped receipt for the transmission. If any errors are encountered during the transmission, the Gateway transmits a fault message to the transmitter with an explanation. This explanation will be reported in the Client List under the column of E-Filing Status for easy access and monitoring.

What if my computer failed before IDOR was able to accept my return(s)?

If the PAVLOU SalesTaxPRO® client (from your computer) was able to successfully transmit the return(s) to the PAVLOU SalesTaxPRO® servers, you do not have to resend the return(s). The PAVLOU SalesTaxPRO® client does not have to be connected to the internet for the returns to be submitted to IDOR. The servers will automatically handle all processing. When power is restored to your PC and you run the PAVLOU SalesTaxPRO® client at a later time, you can click on the “check return status” button to retrieve the status of your return(s) from the PAVLOU SalesTaxPRO® servers. In any rate, if you run into any of the above problems, your best avenue is to contact us via email.  Please remember to reference your license key in your request.  Our Support Team will contact you with instructions and updated status information.

Are there any additional requirements for electronic filing?

Yes. In addition to the requirements to run our PAVLOU SalesTaxPRO® products, you will need (1) an internet connection and (2) a valid credit card to submit a return(s).

What is the fee for E-File?

The E-File fee is $9.95 for each ST-1 and $6.95 for each ST-2. PTP Oneclick, LLC reserves the right to change its pricing.  All current users will be properly and timely notified of any pricing changes.

How long will it take to electronically file my return?

There are several factors that affect how long it will take to submit a return. Some of these factors include:

  • The speed of your internet connection
  • Internet congestion
  • The current load on the PAVLOU SalesTaxPRO® servers
  • The current load on the IDOR servers (the number of users simultaneously E-Filing returns)
I am e-filing my return(s). When does my credit card get charged?

When you submit a return for electronic filing, a hold is put on your credit card when your return(s) is successfully submitted to our servers. Once IDOR accepts your return(s), the hold on your credit card is converted into a normal charge.

I am submitting multiple returns at once. Will I be charged separately for each return?

No. Your credit card will be charged once for each transmission, no matter how many returns are contained in that transmission.

My return(s) was rejected by IDOR. Will my credit card be charged?

No. A hold transaction for the electronic filing fee was placed on your credit card account when you submitted your return(s). When IDOR rejected your return(s), the hold transaction was voided. You will not see an entry on your credit card statement.

If the E-File servers are compromised, can my credit card information be stolen?

The PAVLOU SalesTaxPRO® servers don’t keep your credit card information for future reference. The credit card information is stored only during the time required to submit a transaction. After that, only the last four digits of your credit card number are retained.

Can I file the local returns electronically?

No. The local returns supported by our program are signature ready forms approved for filing that you can print and file with the local tax authorities.

5. Billing Questions

How much does PAVLOU SalesTaxPRO® cost?

The list price is different for each version. The pricing of each version is depended on various elements such as type of license, number of companies and number of locations of operations.  Our best advice to you is to use our state of the art Assessment Tool to tailor your PAVLOU SalesTaxPRO® to your needs; thus, you only pay for what you need.

How much do additional licenses cost?

The pricing given by the Assessment Tool is per computer.  If you need to install it on multiple computers, then you will have to buy multiple licenses and each license will have its own license key.

What is the annual renewal price?

Annual renewal price will be announced each year.

What is the customer support price?

Basic customer support is included in the price.

What is the fee for E-File?

The E-File fee is $9.95 for each ST-1 and $6.95 for each ST-2. PTP Oneclick, LLC reserves the right to change its pricing.  All current users will be properly and timely notified of any pricing changes.

What credit cards are accepted?

We currently accept all major credit cards.

I am being asked for the CVV2 Number. What is that?

The CVV2 number is a 3 or 4 digit code printed (not imprinted) on the back of a credit card. It is used to help verify the user actually has the card in his/her possession.

I am e-filing my return(s). When does my credit card get charged?

When you submit a return for electronic filing, a hold is put on your credit card when your return(s) is successfully submitted to our servers. Once IDOR accepts your return(s), the hold on your credit card is converted into a normal charge.

I am submitting multiple returns at once. Will I be charged separately for each return?

No. Your credit card will be charged once for each transmission, no matter how many returns are contained in that transmission.

My return(s) was rejected by IDOR. Will my credit card be charged?

No. A hold transaction for the electronic filing fee was placed on your credit card account when you submitted your return(s). When IDOR rejected your return(s), the hold transaction was voided. You will not see an entry on your credit card statement.

If the E-File servers are compromised, can my credit card information be stolen?

The PAVLOU SalesTaxPRO® servers don’t keep your credit card information for future reference. The credit card information is stored only during the time required to submit a transaction. After that, only the last four digits of your credit card number are retained.

Can someone intercept credit card information sent to PAVLOU SalesTaxPRO® servers?

No. The PAVLOU SalesTaxPRO® client and servers communicate using industry-standard encryption methods that make it extremely difficult for anyone to intercept the communication.