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Knowledge Base

Billing Questions

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How much does PAVLOU SalesTaxPRO® cost?

The list price is different for each version. The pricing of each version is depended on various elements such as type of license, number of companies and number of locations of operations.  Our best advice to you is to use our state of the art Assessment Tool to tailor your PAVLOU SalesTaxPRO® to your needs; thus, you only pay for what you need.

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How much do additional licenses cost?

The pricing given by the Assessment Tool is per computer.  If you need to install it on multiple computers, then you will have to buy multiple licenses and each license will have its own license key.

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What is the annual renewal price?

Annual renewal price will be announced each year.

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What is the customer support price?

Basic customer support is included in the price.

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What is the fee for E-File?

The E-File fee is $9.95 for each ST-1 and $6.95 for each ST-2. PTP Oneclick, LLC reserves the right to change its pricing.  All current users will be properly and timely notified of any pricing changes.

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What credit cards are accepted?

We currently accept all major credit cards.

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I am being asked for the CVV2 Number. What is that?

The CVV2 number is a 3 or 4 digit code printed (not imprinted) on the back of a credit card. It is used to help verify the user actually has the card in his/her possession.

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I am e-filing my return(s). When does my credit card get charged?

When you submit a return for electronic filing, a hold is put on your credit card when your return(s) is successfully submitted to our servers. Once IDOR accepts your return(s), the hold on your credit card is converted into a normal charge.

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I am submitting multiple returns at once. Will I be charged separately for each return?

No. Your credit card will be charged once for each transmission, no matter how many returns are contained in that transmission.

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My return(s) was rejected by IDOR. Will my credit card be charged?

No. A hold transaction for the electronic filing fee was placed on your credit card account when you submitted your return(s). When IDOR rejected your return(s), the hold transaction was voided. You will not see an entry on your credit card statement.

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If the E-File servers are compromised, can my credit card information be stolen?

The PAVLOU SalesTaxPRO® servers don’t keep your credit card information for future reference. The credit card information is stored only during the time required to submit a transaction. After that, only the last four digits of your credit card number are retained.

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Can someone intercept credit card information sent to PAVLOU SalesTaxPRO® servers?

No. The PAVLOU SalesTaxPRO® client and servers communicate using industry-standard encryption methods that make it extremely difficult for anyone to intercept the communication.

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